Reservation Policies:

*All times indicated in this reservation policies are expressed in Pinnacle Resort & Villas‘ local time, Philippine Standard Time (GMT +08:00).

• Arrival Time: 02:00 PM
• Departure Time: 12:00 PM
• Children Policy: Children 11 and below can stay in the hotel for free. Maximum number of children allowed to stay for free depends on the room type booked.
• Prepayment: Only 10% prepayment is required to confirm your reservation. This is nonrefundable. The remaining balance shall be paid at the hotel.
• Modification: We don’t charge you a modification fee if you choose to modify before 2:00PM, February 14, 2020 GMT +08:00. Otherwise you will be charged the cost of the first night.
• Cancellation: We don’t charge you a cancellation fee if you choose to cancel before 2:00PM, January 30, 2020 GMT +08:00. Otherwise you will be charged the total room charges.
• No-show: Guests who do not arrive within 24 hours of the check-in date and time of the hotel will be charged the total room cost of the reservation.
• Credit Card Fraud Control: If the card owner is not the one staying at the hotel, the guest is required to present clear photocopies of the front (for your privacy, we only need the first 6 and last 4 digits) and back (mask the last 3 digits or your CVV number) of the credit card used, a valid government issued photo ID of the card owner along with an authorization letter stating that the credit card holder has allowed the guest to use his/her card for the reservation.

Hotel Policies:

• Pets Policy: No Pets are allowed.